Stack to the next level and improve business results across the board. The tool occupies an exciting space in today’s SaaS landscape: it’s an entire suite of solutions that covers virtually everything from IT support desks to HR administration and customer support. This last segment – ​​customer support and CRM – is something ServiceNow is particularly famous for. ServiceNow has been very successful since its inception, and there are good reasons for that. The company was even named a global leader in the ITSM (IT Service Management) space in 2020. Here are some reasons why. It’s a powerful platform. Think about it: if you’re Deloitte, Volkswagen, or any kind of large company, you need a single, complex system to manage potentially hundreds of agents, thousands of employees, and millions of customers.

Why do people choose ServiceNow

Depending on your needs, you can handpick the features and services you need to create a complete software solution for your business. You may need a good IT tool and HR system along with your CRM tool – ServiceNow can provide Lebanon WhatsApp Number Data that and more, albeit at a price premium. Handle all customer inquiries from one interface. Start free trial Comparison of 10 alternatives to ServiceNow. Zendesk Spiceworks Help Desk The following criteria were used to evaluate and compare each solution: Ease of use: This is one of the most critical aspects of any enterprise software solution for many users. Having a tool that your customer service reps can quickly master and become proficient in can save a lot of time and hassle, both in onboarding and in day-to-day tasks. User Interface: Since this is a tool your team will use daily.

What makes it different from ServiceNow

The goal here was to discover the unique features each of these tools offers and see how they can help you achieve your goals. Since ServiceNow offers many packages and services, its competitors have something to offer in terms of unique features. Pricing and Plans: Yes, pricing and plans are two different things here. Price simply refers to the general Vietnam WhatsApp Number List range you will have to pay for these services – what is the general price range? Plans refer to how each of these tools structures their offering and what’s inside each plan – exactly what do you get for your money? Customer support: Basically, you want a customer service management solution that offers multiple ways to get in touch or learn about its features and interface.