MJ Until now all customers receiv support at a similar level i.e. they had the option of contact via email chat or telephone and paid the same for the service. From now on the customer can choose whether he wants to pay extra for additional communication channels or whether basic e mail support is enough with a longer waiting time for a response but at a lower price. K.Ł. I will start with what is most important and what we will constantly emphasize and what Maciej has already mention.

Web push allows you maintain your own communication

This division gives the customer the opportunity to choose to what extent he wants to contact us it must be borne in mind that the Basic support plan involves a longer response time and no telephone contact with our BOK. So if the customer cares about this form of contact and a faster solution to PR Directors Email Lists his problem the First Class support plan will be the best choice for him. It gives the possibility of telephone contact which may be useful in some cases and shortens the waiting time for an e mail response to minutes. An extremely important characteristic of BOK is that you are the first people to whom the customer turns in case of any problems and failures.

Both channels operate in accordance with the provisions

What is worth remembering in these situations? EN It is definitely worth remembering that we are the first and really the only line of contact between the client and the company. It depends on how the customer is treat whether he stays with us or recommends BSB Directory our product to his friends. Thanks to direct contact with the client we also have the best knowlge about their nes or changes that are worth suggesting during product development. K.Ł. With a lot of patience and understanding for the present problems because even though they may seem the same they differ in minor issues that ne attention.