When it comes to online Chargeback in E-commerce: Find out how Magazord helps you avoid them payment methods. Chargeback is one of the topics that generates the most doubts, as it can directly impact the costs and credibility of the brand. People are increasingly  in digital media. Because of this, consumer behaviors this trend and, of course, internet shopping continues to grow. However, as E-commerce grows, chargebacks (a type of chargeback) also grow. This could end up causing considerable financial losses for many retailers. If you’ve been in this business for a long time, you know how much refunds can affect the progress of your online store. Therefore, it is extremely important to think about actions that will avoid this problem. Knowing this, we have special content with important information that you to know about chargebacks and how to when . Marketing spreadsheet for e-commerce.

Definition: what is chargeback

In short: A chargeback is the cancellation of a sale made via or debit card. This action can take place within 180 days after the conversion or until the last installment, if the purchase was made in installments. In general, a chargeback request occurs when the cardholder is unaware of the operation or when the transaction Switzerland Telegram Number Data does not comply with the rules set out in the terms of the card administrators. When the irregularity is proven, the amount is fully to the customer. And the moment the chargeback.  The entries are instantly and the retailer must bear the losses. Despite being a way to protect customers, this procedure can be to several suspicious actions. Chargeback can occur in four situations: Error in bank processing (rarely happens); Error in the amount. The customer did not receive the merchandise as when purchasing online or over the phone; The consumer claims that he did not authorize the purchase.

The differences between chargeback, chargeback and refund

A chargeback, as above, is a request to cancel a purchase. A refund is the return of the credit to the customer. This type of action may or may not result from the chargeback process, after all, the retailer Indonesia Telegram Number has the chance to prove that the purchase journey correctly, from checkout to product delivery. On the other hand, the refund does not involve card administrators, as in the two resources above. In this case, the retailer himself returns the money to the consumer. Difference between chargeback, chargeback and refund Generally, the process has a more friendly tone and involves less bureaucratic issues, such as the return of defective products or other situations. It is worth mentioning that chargeback is different from the right of repentance, for in article 49 of the Consumer Protection Code, which gives the buyer the right to return a product after 7 days and receive the amount . This benefit, like reimbursement, does not imply the participation of card operators. What are the main causes of chargeback? There are several situations where chargeback can happen, but the main ones are. Friendly fraud: when the customer makes a purchase, but then forgets and asks for it to be. Effective fraud: when there is a cyber attack, such as virtual fraud.